Hailee

Shipping

All orders ship from Elkhart, Indiana. Shipping is free in the USA on orders $30 and over.

We’re currently shipping orders in 1–4 days (excluding Live Edge cases & pre-orders).

All of our items are made to order and the production times can be found on each product page. Most items are made within 1–3 business days, but double-check the product page for the most accurate and up-to-date production times.

Returns

We do our best to ensure that each item is high-quality and something we can stand behind, but we understand that sometimes it doesn’t work out. If your product arrives defective or we sent you the wrong item, we’ll provide a full credit or refund.

Each of our items is unique and made just for you. If you decide you don’t like it, we can offer a full store credit or a payment refund (minus a 10% fee). Please contact us within 30 days of the order delivery date.

Our Guarantee

We hope you love our products as much as we love making them. If you order from us and something isn’t right or doesn’t work, please contact us and we’ll make it right.

We proudly offer a 1-year warranty on all of our products. Our products are manufactured and tested to the highest quality standards, and our warranty covers defects in material or workmanship in new products. This warranty extends to the original purchaser only and is non-transferable.